RealTracker Personal - Free website statistics for personal use

F.A.Q.

Most frequently asked questions are already answered here. Please read this page before contacting us.

Frequently asked questions

How do I implement RealTracker Personal in my website?

After sign up, you will receive your unique code. You have to place this code between the <body> and </body> tag in the HTML source of your website. To edit the HTML source you need an "HTML-editor".

There is no (correct) measurement

Our code should be litterally copied into your website. Try to copy-paste the code again and make sure that the code is exactly the same as the original code provided by RealTracker.

Does every page within my website need a new RealTracker sign-up?

No. If you have a website with multiple pages, the best thing to do is put your code in all the individual pages. If you do that, RealTracker will give you correct data about visitors, unique visitors and pageviews. If you like to track more than one website, we recommend to create a new RealTracker account for each diffrent website.

RealTracker is ad-supported. Why?

It’s the only way to keep our service free. Without the 'minibanner' we have to charge you for using this service.

How do I get rid of your banner ads?

RealTracker Personal will always be ad-supported. If you like to use an invisible tracker, please check our small business website for professional solutions.

When you try to view your RealTracker stats, the error "Your session has expired" appears or your screen remains white/ blank

To view your statistics, your browser must have Javascript enabled and accept cookies. If this is the case, please follow the steps outlined below:

- Possible cause 1) Old session page
This error typically appears when you bookmark your RealTracker session.
Please always use the method RealTracker provides you to view your stats.

- Possible cause 2) Norton Internet Security
Norton Internet Security includes ad-blocking software.
Please switch off this option and delete all your "cookies" and "temporary (internet) files" in your web browser:

** Internet Explorer **

1) Tools > Internet options > General -tab
Click: “Delete Cookies”

2) Tools > Internet options > General -tab
Click: “Delete Files”
Check the box “Delete all offline content” and click “OK”

** FireFox **

1) Tools > Options > Privacy > Cookies
Click: “Clear Cookies”

2) Tools > Options > Privacy > Cache
Click: “Clear Cache”

- Possible cause 3) Security/ privacy settings
RealTracker should be a "trusted" website in your webbrowser.

** Internet Explorer **

1) Tools > Internet Options > Security –tab
The slider should be set to “Medium” (Click the button “Default Level”)

2) Tools > Internet Options > Security –tab
Click on the red icon "Restricted Sites" and click the button "Sites..."
Make sure that “realtracker.com” and “rtstats.com” are not in the list.

3) Tools > Internet Options > Security –tab
Click on the green icon "Trusted Sites" and click the button "Sites..."
Uncheck the box with: "require server verivication (https:)"
Now, please add http://rtstats.com and http://realtracker.com to the trusted zone.

4) Tools > Internet Options > Privacy –tab
The slider should be set to “Medium” (Click the button “Default”)

5) Tools > Internet Options > Privacy –tab
Click the button “Sites…”
Enter “realtracker.com” and click “Allow”
Enter “rtstats.com” and click “Allow”

** FireFox **

1) Tools > Options > Privacy > Cookies
Make sure the box: “Allow sites to set cookies” is checked.

2) Tools > Options > Privacy > Cookies
Click button: "Exceptions"
"realtracker.com" and "rtstats.com " schould not appear in this list with status “Block”. Make sure “realtracker.com” and/or “rtstats.com” with status “Block” are not in this list

3) Tools > Options > Privacy > Cookies
Click button: "Exceptions"
Enter “realtracker.com” and click “Allow”
Enter “rtstats.com” and click “Allow”